FCBuy is a global B2C marketplace for digital games and subscription services. We are committed to protecting your privacy and handling your personal information securely and transparently.

This Privacy Policy explains how we collect, use, and protect your information when you use our website and services. By accessing or using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. We may update it from time to time to reflect changes in legal, technical, or business requirements.

We encourage you to review this Privacy Policy regularly to stay informed about how your information is managed.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

• Account registration details: username, email address, and password
• Billing and payment information
• Contact information for customer support
• Details about the digital products you purchase, such as game coins, items, accounts, subscriptions, or top-up services

b. Information Collected Automatically

• Device information, IP address, browser type, operating system
• Website usage data, pages visited, clicks, and navigation behavior
• Cookies and similar tracking technologies (see our Cookie Policy for details)

c. Information from Third Parties

• Payment providers and financial institutions for transaction processing
• Social login providers, if you sign in via a social media account
• Analytics and marketing partners

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders, including payment verification and product delivery
• Provide customer support and after-sales service
• Maintain account security and prevent fraud
• Improve our platform, products, and services
• Communicate promotions or offers (with your consent)
• Analyze trends and usage to enhance the user experience
• Comply with legal obligations and protect our rights

3. Sharing Your Information

We respect your privacy and do not sell your personal data. Your information may be shared with:

• Internal teams to deliver and improve services
• Third-party service providers, such as payment processors, logistics, digital platform partners, analytics, and marketing providers
• Legal authorities, when required by law or to protect our rights

4. Cookies and Similar Technologies

FCBuy uses cookies and similar technologies to improve your browsing experience, remember preferences, track website usage, and deliver personalized content. You can manage or disable cookies in your browser settings. For more details, see our Terms & Conditions.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and download your information
• Correct or update inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• File a complaint with a relevant data protection authority

To exercise your rights, contact us at [email protected].

6. Data Retention

We retain your personal data only as long as necessary to provide services, fulfill orders, comply with legal obligations, resolve disputes, or enforce agreements. After that, your data will be securely deleted or anonymized.

7. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of data transmission over the internet is completely secure.

8. International Users

FCBuy serves users worldwide. By using our platform, you consent to the collection, processing, and storage of your data in countries that may have different data protection laws. We take appropriate measures to ensure your data is handled securely and in compliance with applicable regulations.

9. Children’s Privacy

Our platform is not intended for children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete it immediately.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the Effective Date updated to reflect the latest version.

11. Contact Us

If you have any questions about your privacy or this policy:

Email: [email protected]

Availability: 24/7

We are committed to handling your inquiries professionally and transparently.